The Origin of the Tao of Sales Babble #438

The Origin of the Tao of Sales Babble #438


Today we’re going to talk about the Tao of Sales Babble and how it sprang from the Tao Te Ching of Sales blog. If you’re new to this podcast, each week we take a concept in selling and look at it from a Taoist point of view with a poem, a vignette, and then a quote with advice on how you can apply this wisdom to your business. Sounds like crazy talk, right? 

Today I’d like to take a time out and  to share the origins of Sales Babble and what I’m trying to do here on the podcast and why I’m solely focused a Taoist approach to selling and how the heck we all ended up in the place! 

Today’s Chapter: Tao of Sales Babble

I’ve been podcasting about sales for quite some time, interviewing sales experts mostly in the B2B space. I come from tech sales and love that topic and really enjoy the process and the challenges of enterprise sales.  I had a lot of great times with the podcast but after 7 years I felt like I was getting stale. So I decided to change things up, by going backwards. 

So what do I mean by that?

Let’s rewind 10 years ago when I started a blog called the Tao Te Ching of Sales.  It was based on the idea of wu-wei, or in English, “effortless action”, like when things happen naturally and events just fall into place. For example it’s masterful selling when a buyer gets so excited about your product, they talk themselves into it and all you do is smile. That’s the best. The blog was based on the writings of Lao Tze, a Chinese philosopher who authored a book called the Tao Te Ching 2600 years ago. His book is the second most translated book in the world secondly only to the Bible. To say I’ve been highly influenced by this book is an understatement!  

The first time I was exposed to the idea of Taoism and business was when I was a new manager in the telecom industry. I was reading a business magazine that provided advice for managers. Being a new boss I was hungry for managerial advice.  I was so impressed by the article I cut it out and posted it on the wall of my desk. I’ve had many desks since that day, but I still have the article.  

This is the complete article::

Lead From Behind

The philosopher Lao-Tze suggested that “to lead the people, walk behind them.” and “when the best leader’s work is done, the people say, ‘We did it ourselves,’” In creating this atmosphere, I convey the image of being a shadow figure in the background who really does not do very much.  Nevertheless, I have found it is the best way to manage. Management, like mass transit, is only noticed when it is bad!

 – Everett T. Suters  Wall Street Journal December 20, 1985

 

I took advice from this one little article to heart and it was noticed on my team.  One day Serge asked me why I wouldn’t tell him in detail what to do and I why I wanted him to come up with solutions. I showed Him the article and he smiled, nodded and said oh now I understand. Back in those day empowering your employees was a new idea and I had no interest in being a micromanager. I hated working for people like that nor was it my natural compulsion. A Taoist approach made a lot more sense. 

So when I moved from engineering into sales, I took the Tao with me and applied it in all I did. I was so successful with this approach I wanted to share what I had learned with the world. Blogging was very hot in those days so I started one called the Tao Te Ching of Sales and I wrote three times a week on the topic. Each post  took one of Lao Tzu’s chapters and framed it in a selling context. 

The Master’s power is like this
He lets all things come and go
Effortlessly, without desire.

He never expects results,
Thus he is never disappointed.

He is never disappointed;
Thus his spirit never grows old. 

I love this. Such wisdom can applied many ways in life. For my  blog I would then place the message in a selling context. It goes like this…

The Master Sellers lets business  come and go,
They know they can’t close all sales,
Thus they are never disappointed when deals are lost.

Because they’re never disappointed,
They are forever excited to work on the next opportunity. 

That’s a good example of how the Tao Te Ching of Sales works.  I wrote this blog for maybe 18 months and by then had said all there was to say. I also thought my chapters were too esoteric for the average seller, nobody was really reading it and I didn’t know enough about marketing and social media to get it out into the world. Instead I  pivoted to starting a podcast on non-selling selling and we called it Sales Babble. The Tao Te Ching of Sales was then set aside. 

This podcast has been a great opportunity to grow my sales skills and meet a bunch of great experts in sales but as I mentioned it was last fall I had had enough. I was ready to pause the podcast and move on to my other adventures.   But surprisingly, something happened that was very wu wei. 

Get this, 

A sponsor reached out to me and asked if they could return. It was a lot of money and I hated to turn them down. I took it as a sign to continue the podcast, but reinvent it by going back to my earlier blog. I was concerned that I would lose listeners. Sales babblers  were used to hearing a 30 minutes interview, would they accept a 6 minute episode?  I wasn’t sure but  I took a chance and switched simply because I need to grow. It was a bold step and to my surprise, grow it did. 

It took 5 months but I’ve been able to double my audience! This was not the goal! My goal was to do something interesting. My goal was to use the podcast to help write the book I’ve always wanted to write.. And by adding the vignettes with Pat, Chris and Lee it has brought a broader dimension to the podcast with a practical example the listener can identify with and apply in their own professional life. 

And that’s my story and why we are here. I hope you’ve found this week interesting and it provides some answers on what we’re trying to do and what you can expect for the next year. We have many chapters to go. 

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours. See https://salesbabble.com

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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When Selling Drop Something Everyday #427

When Selling Drop Something Everyday #427

If you’ve ever used the WeatherBug app you know exactly what I’m talking about when it comes to bloatware. The app has so much in it that it’s become so slow it doesn’t do anything well. The same thing can happen with sellers. You learn one thing, then another and then another and soon you’re trying to do too many things at once when working a deal. This is a vexing situation and we address head on by when selling drop something everyday. 

Today’s Chapter: Dropping Something Everyday

When first learning sales
every day something is added.
In the practice of Master Selling
every day something is dropped.
Less and less do you need to force things,
until finally you arrive at the no close, close.

True mastery can be gained by listening,
and letting things go their own way.

Today’s Story

Chris had assembled quite a collection of selling books for the library. Some focused on closing, others cold calling, and one book was nothing but a collection of objection handling techniques. Studying the books was like drinking from a fire hose. There was more content than the average person could consume. Pat could see Chris’s frustration.

Pat said, “I see that you keep trying out all the things you’re learning in your library. I commend your work ethic but it seems like you’re getting stuck. What’s going on? 

Chris nodded with agreement “It’s gotten to the point that I can’t keep straight all the techniques and scripts. It’s all a jumble. 

Pat nodded too “I’ve been where you’re at too at one time earlier in my career. When you’re new each day you add more to your skill set. But in time you realize it’s all simpler than the authors make it out. For example, what’s the first thing you say to an unqualified lead?”. 

Chris quickly responded, “you ask them about their most urgent challenges then listen to how they answer”.  “Eureka” said Pat, “that’s exactly right. Now is the time for you to let go of the techniques of sales and into the zone of sales, where effortless selling happens under it’s own power. Drop the jumble and focus on the rest”.

Take Action Quote

In a recent interview basketball great Michael Jordan discussed how he got into the zone, a state of mind where everything flows freely and in accordance with what you desire. Jordan said “I feel it when the game starts. You just start getting on a roll. Everything that you do is working. You get steals, your offensive game is working. You just take control of it. You’re in tune with everything that’s going on. You control the tempo, you control everything. It’s like you can do anything. But to explain it you’d have to be a psychologist.” 

Being in a state of flow, otherwise known as “being in the zone”, is the zenith of master selling. There is no mechanical or canned process. It just happens. You learn all the inner details, then you let it go and do what feels right. That’s true success.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, assessing if you can help,  showing what you have and helping them to make a decision that is good for their business. See https://salesbabble.com

You can be your authentic self when selling. It’s all about helping others with their pains and desires. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How To Look Good Selling by Not Looking Good #426

How To Look Good Selling by Not Looking Good  #426

In this episode we investigate the struggle of being successful at sales and how we let our ego get in the way of success. Why do we that? Too often we have concerns of being embarrassed, saying something stupid and being called out as a pushy seller. When we’re more concerned about how to look good selling, we stop focusing on helping customers. Today we share advice on how to address the challenges of fear and success and instead focus on how the best thing we can do to look after ourselves, is to look after others.

Today’s Chapter: Fear and Success

Success is a dangerous as fear
Both generating shame and laughter,
The worry of looking stupid.
Success and fear are phantoms that arise from the self.
More concerned about how you look,
The seller stops looking.

Today’s Story

It had been a month since Chris started cold calling to set up appointments for Pat. Chris’s numbers were weak and quite frankly borderline unacceptable. Pat became concerned and at the end of the week asked “I can see that you’re not making a lot of dials and when you do connect your calls are very short. What’s going on here?”. “Well” said Chris “I’m just not comfortable calling people out of the blue. I’m trying, and I hope you can see that. But I hate to bother people. Personally I dread getting robocalls. I just don’t feel good about it” 

Pat nodded “I get  what you’re saying. But this is the thing. What we’re doing and what those robocalls are doing are two completely different things. We are only calling people we think we can help. We don’t pitch without first listening  nor do we call at odd hours.  There is nothing to be ashamed of here.

“Instead of focusing on your fear, remember the anxiety they struggle with everyday. Maybe we can help them overcome their business challenges, and help them get a good night’s rest. The only way we can help, is to reach out and ask.

“Keep dialing, in time the fear will fade”.

Take Action Quote

Salman Rushdie is quoted as saying that “Shame is like everything else; live with it for long enough and it becomes part of the furniture.” Shame and guilt are founded on the belief that you’re doing something wrong and should be punished for it. But you’re not doing anything wrong here. It’s just misplaced fear. Fear is common is all of us and fear is the seed of growth. Once we overcome our fears, they are forever behind us.

Let me share an insight that has forever changed my view on sales. It’s this: prospective customers secretly hope that you have the solution to their problems. Sure they’re skeptical, that’s understandable. They may appear gruff and guarded. But deep down they would love love love more than anything to have your remove, their pain and anxiety.

It’s tough running a business in a competitive market. Let’s see what we can do to assuage some of that pain. Let’s put this fear in the rearview mirror.

Sales Babble Research Study

I just commissioned a research study to better understand the interests of listeners and the challenges they face. It will only take two minutes. Thank you for your help!

 

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers.  Masterful selling is understanding what buyers want, assessing if you can help,  showing what you have and helping them to make a decision that is good for their business. See https://salesbabble.com

You can be your authentic self when selling. It’s all about helping others with their pains and desires. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset. Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.  Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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You can find us on:

 

How Prospects are Friends You’ve Not Met Yet #424

How Prospects are Friends You’ve Not Met Yet #424

Are you reluctant to pick up the phone? This is not uncommon. We’re taught to fear strangers as kids and as adults we’re afraid to call and bug people. But that’s not the case when you think of family. You don’t think twice of calling your parents, or siblings. But how can you mentally treat strangers like family? That’s the topic for today. How prospects are friends you’ve not met yet.

Today’s Chapter: See Strangers As Yourself

See strangers as yourself.
Trust they will treat you as you would be treated.
Knock on the door
Pick up the phone
Seek rejection,
and leads that come as consequence.
You don’t reap what you don’t sow.

The Master Seller revels in meeting strangers,
The opportunities it may bring.

Today’s Story

Pat and Chris sat in the conference room working on a project. Deep in discussion the phone rang and Pat answered the call. It wasn’t the prospects but instead a random cold call. Pat was nice to the caller and patiently explained they were not qualified to buy, and in fact Pat gave the caller some coaching on how to improve their odds.  

Chris was surprised. First by Pat’s patience and secondly generosity. “Why did you spend so much time with that caller?” Chris asked.

“Oh that’s easy to answer” said Pat. “I see all strangers as friends and family. I expect my prospects and clients to treat me the same way I like to be treated. I give everyone the benefit of the doubt. In this persons case I know it’s hard cold calling. Why not be nice to them? When I’m cold calling, I start the conversations like we’re old friends asking about their weekend and what’ on the docket this week. People like that when you do it in a non-creepy authentic manner. Sure some people are rude, but why focus on the negative, when a relationship can lead to a great opportunity? When I meet strangers I just see myself“

Take Action Quote

Will Rogers, the famous Cowboy humorist  from Oologah Oklahoma once said that strangers are just friends he had not yet met. I love this sentiment. One of the problems with treating sales as a numbers game is you start treating prospects like their numbers, vs living feeling people with genuine problems and  desires. I urge you to never lose your humanity and see the whole world as a community.  Treat each stranger like family, give them the benefit of the doubt. Be generous in your listening and do what you can to help them. If you do, you will be pleasantly surprised by the opportunity it brings.

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

See https://salesbabble.com

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast.

Look here https://www.salesbabble.com/sales-podcast-free-advice/

This is a production of Habanero Media https://habaneromedia.net

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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Listening Options

You can find us on:

 

How To Not Oversell #420

How To Not Oversell #420

Today’s episode is an act of faith. By faith I mean trusting in what you know is true and sharing it as honestly as possible. Too often sellers persuade by adorning their pitch when they would be better off, sharing a straight forward value proposition. Great products and services sell themselves. Learn how to not oversell. That’s the topic for today.

Today’s Chapter: Proper Preparation

Fill your presentation to the brim and it will spill.
Keep sharpening your pitch and it will blunt
Chase after money and the deal will spoil
Care about people’s approval and you will be their prisoner.

Do your work, then step back and it will all work out.

Today’s Story

Chris said good morning to the prospects at the presentation and kicked it off with a slide deck that shared a personal biography, the companies biography, their history in the industry, testimonials of their products and three deep dives into the benefits buyers could expect. Chris was trying to build trust, but all that was built was boredom. The audience started to get restless. 

In the back of the room, Pat could sense the crowd’s impatience and spoke up. “Chris, why don’t we jump ahead a bit to the solution design?”  Immediately Chris pivoted and by the end of the meeting, Chris had a verbal commitment. 

Afterwards Pat said to Chris in private “I’m sorry I made that awkward for you. But I could sense the people didn’t believe the benefits without any context. It was a case of the cart before the horse, or the benefits before the features!” Chris laughed and responded, “I have to admit, it did seem the decision maker paid more attention, and asked all those questions after the pivot. Since we got the order you can’t argue against success”. “Nope,” said Pat.  “we just need to do our work and let the chips fall where they lay.”

Take Action Quote

The Stoic Epictetus said “If you are tempted to look outside yourself for approval, you have compromised your integrity. If you need a witness, be your own.” 

I am wary of the overuse of PowerPoint and the repeated failure to treat people like people and connect one on one with buyers. Instead do this: have faith that if you just share your product unvarnished, it’s all going to turn out right in the end. Deals close easy when we focus on helping our clients versus winning their approval.

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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Listening Options

You can find us on:

 

When Selling Treat Buyers Like Family #419

When Selling Treat Buyers Like Family #419

Today we talk about having a point of view that we are all one family, buyers and sellers alike. In this episode we investigate the right way to build rapport, familiarity and how that’s  the foundation for soliciting trust. When we give strangers the feeling that they already know us, they will be curious in turn and want to learn more about you and who you represent.

Today’s Chapter: Being a Cousin 

When selling
be a stranger to no one,
cousin to all,
just like family you see rarely
at the wedding or funeral.

Respectful yet genuine
catching up on their lives.
Gregarious yet authentic
Accepting them for who they are.

The Master Seller is easy to know
Trusted at the start.

Today’s Story

Pat and Chris registered for a trade association conference. It was to be attended by many prospective clients. At the first panel of the opening day the attendees were seated at round tables. Throughout the morning Pat chatted with everyone asking where they were from, did their flights go smooth, where they ate last night,  what they hoped to learn and if they wanted another cup of coffee. Pat treated them like old friends.

During the break, Chris asked Pat “Why aren’t you telling them more about our company and the new product announcement?  These people seem like a perfect fit for us!”   

“They are a good fit”, Pat agreed, “but now is not the right time. Our goal here is to build relationships, connect with them and follow up at a later time. They are here for a reason, not an infomercial!”   

“So what’s the plan?” asked Chris.  “It’s this” responded Pat.  “When we get back to the office I’ll follow up and say how great it was to meet them, or mention the flight troubles, the weather, or how that one lady who is worried about her dog; those kinds of details.  This will make us memorable, old friends. When I ask to schedule a sales call, they’ll be happy to agree”.

Take Action Quote

There’s an old saying that people buy from people they know, like and trust. People are people, more alike than not when it comes to hopes, fears, wants and needs. Yes, new prospects are complete strangers, but strangers are people too and if you treat strangers like people, with a sense of familiarity, just like a cousin you see every couple years, people will feel like they know you, and like and from that will come trust.

Don’t hesitate to be a human first and treat people as such. Once you do that, then you can start the process of qualifying them as a prospect.

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can listen to our podcast on any podcast app and if you signup for our newsletter you will be able to download a free copy of the Tao Te Ching of Sales eBook. This book has been the inspiration for these Sales Babble episodes and you can see what topics we’ll be covering in the future. Use this book for daily inspiration with short one page chapters on a balanced non-pushy approach when selling.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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Listening Options

You can find us on:

 

How To Be Better Unique and Desirable with Thomas Ellis #418

Thomas Ellis Portrait

How To Be Better Unique and Desirable with Thomas Ellis #418

Thomas Ellis PortraitWe live in competitive times and more that likely there is another company out there that is looking for and serving customers, just like yours. So it begs the question, what can you do to be better unique and desirable? This week we take a one week break from the Tao Te Ching of Sales  and babble with my good friend Thomas Ellis. Thomas is the author of the just published book BUD Better Unique and Desirable, The Sales Process That Gets Results, a sales philosophy that can positively impact your sales and set you up for success.

How To Connect with Thomas Ellis

    • Website: https://tellissalescoach.com/
    • The book on Amazon BUD Better Unique and Desirable
    • LinkedIn: https://www.linkedin.com/in/thomaseellis/
    • Email address:  tellis at ewcconsultants.com
    • Phone: 301-343-0001

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can listen to our podcast on any podcast app and if you signup for our newsletter you will be able to download a free copy of the Tao Te Ching of Sales eBook. This book has been the inspiration for these Sales Babble episodes and you can see what topics we’ll be covering in the future. Use this book for daily inspiration with short one page chapters on a balanced non-pushy approach when selling.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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How to Sell by Not Selling #417

How to Sell by Not Selling #417

Just this week  I’m completing an industry business survey and one respondent had a troubling answer when asked about business challenges. They said I have to be a shark instead of an honest businessman”  Wow that hurts! So let me ask you , Deep down inside, when you think about sales, is that how you see it?  Do you think you need to be a fast talking shark to be a top sales guy or gal?   It’s not. In fact, the best way to sell,  is to sell by not selling. That’s our topic in this week’s episode. 

Today’s Chapter: Selling By Not Selling 

When the Master sells, prospects are hardly aware of it,
To them it’s just a conversation about their lives.

Next best is a seller who is loved.
Next, is one who is feared as sleazy.
The worst is one who is considered a huckster.

If you don’t trust the customer, you make them untrustworthy.

The Master Seller doesn’t talk, they act.
When the sale is closed the people say, “We chose wisely”

Today’s Story

Chris was excited to start a new sales position promoting services that could save clients significant time while maintaining quality. Chris’s sales manager, Pat, took Chris out on their very first sales call. Chris was shocked at what happened. 

At the sales call Pat never showed the PowerPoint that they had worked on all week. When they arrived Pat commented on one of their marketing posters on the wall, it was  a new product and the prospects were quick to start talking about it. Then the conversation wound around trends in the industry, the customer’s yearly goals, challenges with supply chains which led to the services Pat and Chris came to talk about. Before Chris knew it, the prospects requested a quote for a 3 year contract!

“How did you do that?” Asked Chris. “We never even showed them the slide deck. All you did was talk to them! ” 

“Not exactly” said Pat, “If you noticed, what I really did was just ask a few targeted questions and let them tell us what they want and what they need. When I saw they had that one quality issue, I merely mentioned our solution and bingo, they got excited. My goal is always to have the buyer know they chose wisely, and of their own accord. That’s what I call master selling.”

Take Action Quote

There is a German proverb that goes Ein Krämer, der Mäusekot Nicht für Pfeffer ausgeben kann, hat sein Handwerk nicht gelernt.” Or translated: A huckster who cannot pass off mouse-turd for pepper, has not learned his trade. 

Time and again I meet people who think this is what sales is all about, tricking people into buying your crap. This isn’t the case at all.

Trust your customers know their business and if you listen you will know if you can help. There is no need to arm twist or be unethical. Your goal to to make sure the buyers will say they chose wisely, and provide a strong reference and even referrals when the deal is done.

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can listen to our podcast on any podcast app and if you signup for our newsletter you will be able to download a free copy of the Tao Te Ching of Sales eBook. This book has been the inspiration for these Sales Babble episodes and you can see what topics we’ll be covering in the future. Use this book for daily inspiration with short one page chapters on a balanced non-pushy approach when selling.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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You can find us on:

 

Owning Up to Mistakes #416

Prickly Cactus

Owning Up to Mistakes #416

Prickly Cactus Do you like being right and hate being wrong or being called out for making a mistake for goofing up? And let me add to that, have you ever had to apologize for your mistake or worse yet your companies mistake? Unfortunately once in a while this situation pops up and it’s extremely uncomfortable for the sales professional. Which is why it’s our topic for today. Advice on what to do when you’ve done wrong.

 

Today’s Chapter: Owning Up To Mistakes

A Master Seller knows they are not perfect.
When they make a mistake, they realize it.
Having realized it, they own up to it.
Having owned up to it, they correct it.
They consider clients who point out their faults as their teachers.

They think of their competition,
as being as perfect and flawed as themselves.

Today’s Story

Chris goofed and Chris knew it. Lee asked Chris for two simple requests but they fell between the cracks and now Chris was scrambling. This lack of attention was noticed by Lee and no doubt they were considering yanking the contract. What was Chris to do?

Chris asked Pat “I know I screwed up but it’s not all my fault. Lee never returned the report they promised to send and I asked Customer Experience for the update, but they never got back to me and now we’re in this predicament! This could permanently damage our relationship. How can I fix it?”   

Pat nodded and then framed the situation. “We’re only human, people make mistakes and when they happen it’s best to come clean and own it. I get that it’s not all your fault, but we salespeople are the face of the company. If you’re going to be successful is sales you will need to get used to apologizing for mistakes you never made.

“Tell them it’s all our fault, even if it’s not. Tell them we should have done better and then ask what we can do to make this right. Own it completely. When you do that you might find that Lee will be very generous and forgive us. What they mostly want is to be heard.

“Again own it and ask what it will take to make this right. And then do it!

Take Action Quote

Ben Franklin wisely said “never ruin an apology with an excuse”.  I can’t count the number of times I’ve had to humble myself before a client due to a mistake I made or more often my company made. But I never shared an excuse, even if I had a good one. 9 out of 10 times, the client was totally OK with a quick resolution if I TOTALLY OWNED the mistake. In fact, often they would step up and take part ownership of the issue.

The best way to deal with the situation was just call it for what it is and make things right. Take ownership of the mistake, fix it and then move on. It’s the thing professional sales people do.

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can listen to our podcast on any podcast app and if you signup for our newsletter you will be able to download a free copy of the Tao Te Ching of Sales eBook. This book has been the inspiration for these Sales Babble episodes and you can see what topics we’ll be covering in the future. Use this book for daily inspiration with short one page chapters on a balanced non-pushy approach when selling.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

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Listening Options

You can find us on:

 

How to Find Qualified Leads #415

 How to Find Qualified Leads #415

 

Do you ever find yourself calling the same leads over and over and not making any headway. This is a case of being lead poor and it’s time to up your prospecting and discover some bonified and  highly qualified leads. In this weeks episodes we investigate those situations, what you can do to fix it and how to find qualified leads

Today’s Chapter: How to Find Qualified Leads

The great Marketplace flows everywhere.
All business is born from it.
Though it doesn’t consciously create new markets
It pours itself into its work.

It makes no claim this business is good or bad
Yet it nourishes emerging markets
And doesn’t hold onto them.

Some grow and some vanish,
Yet all are contained within it.

The Master Seller is aware of its greatness.
Never “lead poor” they find leads like shells on a shore.
Daily they walk the beach to uncover new business
And Delight in new opportunities

Today’s Story

Towards the end of the week Chris was frustrated with the lack of progress being made on the new product. Good at follow up, all the prospects in the sales funnel were being attended to, but none of the leads were interested in setting up a sales call. 

“Are you following up?” asked Pat. “Absolutely” said Chris, “Some of the leads had been emailed or called 20 times!” Hmm thought Pat. 

“You know what the problem is? You’re lead poor! I love how you’re grinding, but the leads you have stink, they’re not interested. On top of that, you have too few of them, we need to up our prospecting.” 

Pat went on … “Identifying good high quality leads comes back to understanding our ideal client and making sure that your emails and voicemails are targeting their needs and desires. Today let’s take a pause on follow up  and relook at your marketing campaigns. Given all the market changes this year I bet if we review your emails, and voicemails in the context of the persona of our ideal client we can uncover a bunch of high quality leads. We’re going to turn around!

Take Action Quote

Seth Godin once said, that in a crowded marketplace, fitting in is a failure. In a busy marketplace, not standing out is the same as being invisible. Too often sellers don’t understand the benefits of what they sell and who exactly should they sell too. On top of that they get shy and fear reaching out. But this is the thing,  Businesses are constantly in a state of flux and constantly looking to fix their problems and attain their aspirations. If you know exactly who you help and why, you will have as many high quality leads as there

Thank Our Sponsor Wingman

I’m excited to share that Sales Babble has a new sponsor, Wingman. Wingman is an actionable conversation intelligence platform that unlocks insights from every sales interaction. You can use Wingman to record your calls, review deals, scale coaching and build a repeatable sales machine. Wingman uses best-in-class Automatic Speech. Recognition (ASR) and Natural Language Processing (NLP) algorithms specifically for sales.

Go to trywingman.com/salesbabble and get a free trial today. Wingman, your source for actionable sales intelligence. 

How to Connect with Pat Helmers at Sales Babble

Sales Babble shares selling secrets for non-sellers. There is no need to be pushy, aggressive or uncomfortable reaching out to prospective buyers. Masterful selling is understanding what buyers want, discerning if you can help,  showing what you have and helping them to make a decision that is good for their business and yours.

You can listen to our podcast on any podcast app and if you signup for our newsletter you will be able to download a free copy of the Tao Te Ching of Sales eBook. This book has been the inspiration for these Sales Babble episodes and you can see what topics we’ll be covering in the future. Use this book for daily inspiration with short one page chapters on a balanced non-pushy approach when selling.

You can be yourself when selling. It’s all about helping others with their challenges and aspirations. I’ve interviewed 100s of sales experts and discuss all things sales: prospecting, qualifying, value propositions, presentations, demos, closing, generating referrals, earning references, upselling, marketing, lead generation, copywriting, and most important the right selling mindset.

Stop fearing sales and embrace it. Learn the selling secrets for non-sellers and start making a difference today. Here is the entire back catalog of episodes in the sales podcast. 

This is a production of Habanero Media 

Got a Question?

Something about today’s episode got you thinking? Do you have a question or a comment you’d like share?

If so “babble me” an email here, or if you can’t wait chat Pat now.

Maybe you’d like to share your musings on the podcast? Leave a voice message here. We’d love to hear your thoughts. Don’t worry about babbling, we prefer it.

 

Image result for linkedinImage result for emailImage result for telephone icon

Listening Options

You can find us on: